Customer Commitment Charter

OUR CUSTOMER COMMITMENT CHARTER

Turn up

“Eighty percent of success is showing up” –Woody Allen

Have you ever came into work in the morning and realised the cleaning has not be done? Ever sent an email or made a call for it not to be returned? If you have answered yes, then take comfort in knowing you are not alone. This is the first of 2 common problems that many people face.

So how can you fix it? Well it turns out there’s an app for that.

Staff clock in and out

They can only do so at your premises

Our supervisors can see who is and isn’t at their work

They provide cover when necessary

Simple really.

Trust

“Learning to trust is one of life’s most difficult tasks” – Isaac Watts

As Isaac Watts said this is difficult stuff and even harder to prove. What we can say is this. Every single one of our employee ‘s goes through a Disclosure Scotland check. That way we can prove to you that:

They are who they say they are

They have no criminal record

That way you can take comfort in knowing the qualities and character of the people who are working in your premises.

Simple really.

Manage and Support

“Price is what you pay. Value is what you get” – Warren Buffett

Ever wondered if your premises are being checked? Made a complaint and not sure if it’s being dealt with? Spent valuable time searching for an invoice? Had a health and Safety audit and can’t find the documents you need?

We provide the following

Regular Audits – Checking that the cleaner is happy and the job is being done right

A help desk that tracks all issues so you know things are being dealt with

An online folder that has all your invoices so you can easily download them

The same folder has all your Health and Safety info – At your fingertips when needed.

Don’t just take our word for all of the above. We have ISO:9001 certification. This proves we “say what we do and do what we say”

Simple really.

Do a Great Job

“It is not enough to do your best; you must know what to do, and then do your best” – W Edward Deming

Have you ever watched someone at their work and you can just see they don’t care? Ever looked in the cleaning cupboard or under the sink and found poor equipment or worse none at all – Then asked yourself what are they cleaning with? It doesn’t matter how good your company is if the cleaner at the front line doesn’t have pride in the job.

W Edward Deming, the quote above, helped create Japanese manufacturing. He showed them how to build great cars all the time every time. One of the core principles he taught was about pride in your work. He said you can’t expect someone to have pride in their work if you create barriers for them. Barriers like poor training, not having the right equipment, having a workplace that is horrible to be in.

All our staff are trained how to clean

A 3rd party training provider gives them a certificate once they pass

They get Health & Safety training so they know we care about there well being

This also has a 3rd party certificate

We provide them with the right tools and chemicals to do the job

We train them on colour coding and Infection control so they 

know what clean actually is and why it’s important

Once we have done all that we add the magic ingredient. We offer them regular face to face support. We learned years ago the power of a “how are you getting on” chat. Someone who feels like a number will never take pride in their work.

Simple really.

Guarantee

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity” – Douglas Adams

We believe that sincerity and integrity are the building blocks of a successful relationship. Although you may not be able to measure them in money, you can say if we don’t do what we say then this will happen.Guarantees need to mean something.They should help you while we are getting to know each other.So, if at any time within the first 30 days you decide we are not the right fit you. The you can stop immediately and we won’t charge you a single penny.

Simple really.

Flexible Terms

“’No one likes to be tied into a contract’” – Norham Cleaning

No one likes to be tied into a contract. It’s bad for you and it makes the other party lazy because they know you can’t leave. We don’t believe in any of that
With us

You can leave at anytime

Pay only for the month you’re in

You can change requirements as your business grows or shrinks

Our terms ensure your flexibility

Simple really.

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